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Internet speed

I only get about half the speed I pay for and I've tested it multiple times. How can this be fixed? The chat doesn't seem to work for me, so how can I contact them?

Mélanie
Mélanie

Mélanie

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11 days ago
Category
Internet
Category
Technical Issues
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4 answers
Author name
Mélanie
Date
March 14, 2019
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Leifuer

Leifuer

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2
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Try this:

https://community.fizz.ca/questions/1907026-fyi-home-internet-feedback-issue

If it helps, thanks for kudos~

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Leifuer
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MT
MT

MT

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5000 / 5000
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Are you referring to home internet ?
Did you test your internet speed with a wired connection ?

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MT
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Mélanie
Mélanie

Mélanie

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yes to both

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Mélanie
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Sebastien

Sebastien

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Since how many time the installation has been completed? If it's within 24 hours, sometimes it's mostly a provisionning issue. Over that, chat with Fizz. You should deactive ad blockers, make sure to be connected at the top. Open any FAQ or community hub page. You'll see the buble chat. Another solution is Fizz Facebook page (messenger).

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Sebastien
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