Answered question

One question about the payment?

I saw that many people complain the service disrupted due to the payment refused. If I add two credit card in the account, will Fizz charge the second one automatically if the primary card refused?

As most people mentioned, it would be better to have online payment option which we can pay manually. Or, Fizz can setup a payment phone line. People call this number to make the payment.

Having mobile and Internet activate is very important for most clients. Sometimes, it is not clients mistake - it is just the system problem. We have to struggle with these issues, and can not do anything, it is really not fair.

Hao Huang
Hao Huang

Hao Huang

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David van Geyn
David van Geyn

David van Geyn

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It looks like you can add multiple cards but only to select a different card for different plans on the same account, as opposed to trying to use multiple cards if one fails. That is what it looks like happens. Definitely a good idea though to be able to do this, same for the manual payment option...

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