Mobile service not working
Options
Christopher Garneau
Posts: 1 ✭✭
in My Mobile
Hello everybody!
I ordered a SIM card for a phone I used to have and activated it upon receival.
The thing is, I lost that phone.
So I ordered a new SIM card, bought a new mobile, did that option of transferring
FIZZ phone number to the new SIM card.
Nothing so far, for a few days, they say the service is not working and I have no idea
why.
The FIZZ website keep telling me to activate my SIM but I already transferred it and activated
it. Then I got rid of that paper with the activation code, cannot write it again, it's gone.
I tried contacting FIZZ on Messenger but no reply and the chat bubble is never appearing.
A little help would be greatly appreciated!
Love FIZZ low prices but would love even more to be less left in the dark as I am paying for
a service that is not working...
Thank you very much and have a good day!
I ordered a SIM card for a phone I used to have and activated it upon receival.
The thing is, I lost that phone.
So I ordered a new SIM card, bought a new mobile, did that option of transferring
FIZZ phone number to the new SIM card.
Nothing so far, for a few days, they say the service is not working and I have no idea
why.
The FIZZ website keep telling me to activate my SIM but I already transferred it and activated
it. Then I got rid of that paper with the activation code, cannot write it again, it's gone.
I tried contacting FIZZ on Messenger but no reply and the chat bubble is never appearing.
A little help would be greatly appreciated!
Love FIZZ low prices but would love even more to be less left in the dark as I am paying for
a service that is not working...
Thank you very much and have a good day!
4
Answers
-
Have you tried this link https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do to initiate chat ? You should see the bubble chat in the next 15 seconds
.2 -
Sometimes Fizz transfer stop in between, you need contact Fizz and finish the activation, and you'll get fully functioning service after.0
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Hello Christopher ,
In order to help you to solve this situation please contact us via live chat or Facebook Messenger : https://fizz.ca/en/contact-us.
Have a nice day!
Marius Daniel0
This discussion has been closed.