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Payment method declined?

Has anyone had Fizz decline the payment method they signed up with? I have been with Fizz now almost 6 months now and this billing cycle they have opted not to accept my usual payment method. As a result I have been without phone service since Friday.

Edgar Lozano
Edgar Lozano

Edgar Lozano

User level
Level
0
27 / 100
points
almost 2 years ago
Category
About my account
Category
Payment
Answer count
5 answers
Author name
Edgar Lozano
Date
March 11, 2019
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viewed 126 times
question
q
Kevin

Kevin

User level
Level
2
1267 / 2000
points

Keep trying to resolve with Fizz. You may eventually get a CSR that can actually fix it for you!

Author name
Kevin
Date
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answer
a

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MT
MT

MT

User level
Level
4
5000 / 5000
points

Several users had similar issue.
If you're sure that your card is good then you need to contact Fizz

Author name
MT
Date
Answer likes
answer
a
Edgar Lozano
Edgar Lozano

Edgar Lozano

User level
Level
0
27 / 100
points

Thanks and yes my card is still valid. I tried to contact Fizz but so far all the replies I have received have not offered any solutions. Their "reply" was that their technical department wouldn't accept my usual payment method. There was no reason why this was decided.

Author name
Edgar Lozano
Date
Answer likes
answer
a
Sebastien

Sebastien

User level
Level
4
5000 / 5000
points

Strange. I tought that most of the customers how had the issue had not enough money on their account, or for expired cards. But if it's not the case, it's not fair from Frizz to suspend their customers account for any reason...

Author name
Sebastien
Date
Answer likes
answer
a
Kovid

Kovid

User level
Level
4
5000 / 5000
points

I have changed my credit card 3 times with no issue at all.

Author name
Kovid
Date
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answer
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