Answered question
Hey guys,
Hopefully you all could help me. I'm having a few issues with my new Fizz account. They're minor issues but I'd like to have them resolved. I have a Samsung S8.
1) When I open my address book, under the "Me" contact, where it's supposed to show my phone number, it shows my referral's number. Not mine.
2) Can't receive any MMS messages. I can receive text ones okay, but no MMS.
3) My 438 Montreal area code shows as a US location. When I call someone else, on their caller ID it says "United States." When a Montrealer calls me from their landline, it prompts the message "This is a long distance number, please press 1 if you want to continue."
Scratch that, the US issue isn't fixed yet. I'll have to speak to Fizz.
Other answers
1) Address book on your phone is managed by you not Fizz.
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2) MMS : in order to user MMS you need data in your plan. If you do have data, did you configure APN parameters (https://fizz.ca/en/faq/what-are-fizz-network-settings-apn)
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3) For this issue you need to contact Fizz. You can "chat" with Fizz by opening a help page(exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...)
The address book was never touched, i haven't added any contacts. On the S8 once i inserted the SIM card it automatically configured my number for me and it put it as my referral's number. It's not something I could change.
However, I just downloaded the APN parameters and it seems to have fixed all 3 issues. Very interesting! Thanks for your help!
Someone else (Alain) had similar issue. Here is what he found out:
I just found in my setting there is SERVER and there is MULTIMEDIA SERVER . So I wrote the information in the wrong box for the APN setting . now its working correctly
(Source: https://community.fizz.ca/questions/1918022-mms-data-problem)
It might be just a display issue. I also have a display issue on my account. You need to go to your account and carefully check if all the information reflects your subscription. A chat with Fizz will fix display issues only on your next payment cycle.