Answered question

Does anyone have issues using lte on certain apps?

So when I am using my mobile data (lte) I am able to send whatsapp messages and browse the web and social media. However if I try to log into the bmo app i get a network error message. I immediately go on wifi and i’m able to log in. Same thing happens with other apps.

So far can’t login with lte (fine with wifi):
BMO app
Dazn sports app

Shahab Chaouche
Shahab Chaouche

Shahab Chaouche

User level
Level
0
23 / 100
points

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

You should check you phone settings. Sometimes you can chose to disable mobile data for come apps. If you use an iphone this setting is in the mobile data settings. Your BMO and Dazn sports app are probably just disabled

Shahab Chaouche
Shahab Chaouche

Shahab Chaouche

User level
Level
0
23 / 100
points

Hi Renaud, i checked that out and in the settings and it was on. I use the BMO and Dazn quite regularly on lte and it was fine until recently.

I aksed another friend who has Fizz to log in to dazn using lte and he couldn’t.

My fido friends can log into bmo app on lte.

Shahab Chaouche
Shahab Chaouche

Shahab Chaouche

User level
Level
0
23 / 100
points

Hi Ed. Well one of the apps doesn’t have two factor auth so maybe that’s not it. I feel somehow the network connection to these two are being blocked. Wonder if some security setting from their servers that aren’t cooperating with fizz’s network.

Dale
Dale

Dale

User level
Level
0
87 / 100
points

dazn app also not working here as well as their main website. Fizz network is either routing traffic on different nodes and they cross to somewhere outside of Canada (scary to think and assume not likely!) or other networks are picking up the pool of addresses used by Fizz and for their network and not recognizing the geography has changed and is actually in Canada.

I actually provided my IP yesterday afternoon and some other details to dazn via their live-chat and if I hear anything back, I will post back in this thread.

as soon as back on wifi, no issues whatsoever.