is my phone compatible with fizz network?

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cosmin B.
cosmin B. Posts: 7 ✭✭
in My Mobile
I installed the 2 configuration files for fizz networking setup, tried manual settings , it shows 3G connection, data on, I receive text msg, can make calls but cannot browse the internet:
Here are my phone compatibilities (android 5.1)
BANDS OF HOMTOM HT7
HomTom HT7
View datasheet
Tecnology Version Bands
5G
--
4G LTE
--
3G
B1 (2100), B2 (1900), B5 (850)
2G
B2 (1900), B3 (1800), B5 (850), B8 (900)
I went on a site(https://www.kimovil.com/en/frequency-checker/CA/doogee-homtom-ht7) and it says is not compatible with videotron mobile data network, will it work on fizz?
B4 1700/2100 aws-a-f is crossed out

Answers

  • Kovid
    Kovid Posts: 588 ✭✭
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    Cosmin:
    You need to reach out to Fizz by Chat to address the issue. I also had network configuration issue as well but Fizz was able to help.
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    Your phone is only compatible with Fizz for Voice.
    But it isn't compatible with Fizz for data : It's doesn't have band 4 which is required for LTE.
    .
    https://fizz.ca/en/faq/compatible-devices
    For an LTE-compatible phone configured with LTE network preferences:
    Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
    Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)
  • Whizz
    Whizz Posts: 19,109 admin
    Options
    Hello, Cosmin!
    Unfortunately, HomTom HT7 is not a supported device.
    Respectfully,
    Jiri
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