Answered question

Transfering phone #?

It says my phone cannot be transferred and that they are working to resolve this ... my previous provider is Rogers (POS). I hope that they come up with a quick solution for this ....



User level
5 / 100

Only cell phone numbers can be transfered

Reasons why we may be unable to transfer your number:

1. The number you entered was not recognized by your current mobile provider. You may have mistyped your current phone number. Note that we can only transfer mobile numbers coming from the province of Quebec or the Ottawa region. Verify your phone number and try again.

2. Your current provider’s account number or phone IMEI is incorrect. You may have mistyped one of these numbers. Verify your account number or IMEI and try again. To find your account number: Your current provider’s account number will be on your most recent bill. To find your IMEI: Dial *#06# on your phone’s keyboard. An IMEI number is your phone’s ‘identity card’. Your current provider uses it to associate your phone with your account. It also allows you to identify yourself and validate your phone number when you request a number transfer. Your current provider will only recognize the IMEI for the most recent phone you used with them. Only the IMEI from the phone you used with your previous provider can allow the transfer of your number. If the IMEI number is more than 15 digits long, only use the first 15.

3. Your PIN is incorrect. Some mobile providers (for example, Virgin) ask you to enter a PIN when you transfer your phone number. You may have mistyped this PIN. Verify you PIN and try again.

4. Technical difficulties You will receive an email and/or in-account notification within two hours that provides details about the specific issue and the steps needed to resolve any technical difficulties. While we resolve this technical difficulty, your new Fizz plan will be activated so you can start using it. You will be able to make calls, text and use your data. You will not be able to receive calls or text messages (they will still be directed to your old provider). Read your in-account notifications.

5. Your line is inactive To transfer your number from another mobile provider, you must keep your previous plan active until the transfer is completed. If you have already cancelled your plan, we will not be able to transfer your number. In this case, choose a new number.

6. You entered an administrative phone number It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution. Please choose a new number.

7. Your current provider is preventing your number from being transferred It is not possible to transfer a number that has anti-port protection — a security feature that prevents numbers from being transferred. It’s also possible that your current provider has blocked your number from being transferred if you haven’t paid your bill with them. In these cases, speak with your current provider to lift the protection, or choose a new number.

Otherwise, I would recommand you to chat with customer care soon they will be opened. We are a community of customers here, we don't have access to accounts.

Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

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Other answers

When I transferred my phone over to Fizz from Telus I had the same message. After a couple hours I got another message saying it was all done and have a great day!

Hang tight and hopefully you'll have some good news soon!