Answered question

Account suspension

My account was suspended cause no fund on my credit card. I updated my account with brand new credit card as asked and it's been 24 hours since added. But my account still says suspended and there is no way to make a payment now.

Who can help me re-activate my account ASAP!? Please.

@Fredelyn : So, you add a new payment method but have you set the new card as the default payment in your settings? My plans -> Manage plan -> Payment method, then be sure to select the new card as the default instead of the previous.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

Payments are processed late in the evening.
Normally your account should have been re-activated (more than 24 hours). Did you receive any email for sms mentionning any error regarding your new credit card .
At this point you need to verify with Fizz to see what happened.