Account suspension
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Thobtech23
Posts: 16 ✭✭
in My Mobile
My account was suspended cause no fund on my credit card. I updated my account with brand new credit card as asked and it's been 24 hours since added. But my account still says suspended and there is no way to make a payment now.
Who can help me re-activate my account ASAP!? Please.
Who can help me re-activate my account ASAP!? Please.
5
Answers
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Payments are processed late in the evening.
Normally your account should have been re-activated (more than 24 hours). Did you receive any email for sms mentionning any error regarding your new credit card .
At this point you need to verify with Fizz to see what happened.5 -
@Fredelyn : So, you add a new payment method but have you set the new card as the default payment in your settings? My plans -> Manage plan -> Payment method, then be sure to select the new card as the default instead of the previous.4
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Wait 24 hours. If still same, contact Fizz by that.2
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