I rec'd the Internet Beta email but my address isn't accepted. Why?

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frank K.
frank K. Posts: 11 ✭✭
in Internet
The question asks it all. Why did i receive the email but can't actually sign up for the beta? Also what are the upload speeds when using the 120 down option?

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  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    This could be due to Fizz bugs. You may want to contact them to have it fixed.
    The upload speed for 120 is 20
  • Adriana Z.
    Adriana Z. Posts: 100 ✭✭
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    Try to type your address different if you are in an apartment, I didnt put the apt number and I got it correct
  • frank K.
    frank K. Posts: 11 ✭✭
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    Adriana,
    Unfortunately I'm not in an apartment so I'm not sure that would help. Do I just leave the street number out?
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    The address you enter must be your address. You may change from lower to upper to see if it works. But don't change to something else, if you do so the installation will be done somewhere different than your home.
  • Adriana Z.
    Adriana Z. Posts: 100 ✭✭
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    Frank If you want send me your address by pm and I will try here
  • frank K.
    frank K. Posts: 11 ✭✭
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    Not sure i feel good just sending out my address :|
  • Adriana Z.
    Adriana Z. Posts: 100 ✭✭
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    No problem...
  • jean-maxime N.
    jean-maxime N. Posts: 504 ✭✭
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    Just contact Fizz via the Help Chat or Facebook Messenger ,please don't send personal info on the public forum ! :)
    https://fizz.ca/fr/lignes-directrices-des-utilisateurs-communaute
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
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    Maybe not all addresses are qualified for 120m?
  • Whizz
    Whizz Posts: 19,172 admin
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    Hello frank Kouloufakos ,
    For us to be able to help you please contact us by Facebook Message or Chat. Here you will find infor on how you can contact us: https://fizz.ca/en/contact-us .
    Andrei Bogdan
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