Answered question

My data isnt working. How do i connect?

Ive been trying connecting data on my huawei Y7 prime. I have tried everything i could but still not working. Please help me to connect my data. I switched to fizz beacuse of data and its not even working

Asad
Asad

Asad

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Hello Asad ,

You can verify if your phone is compatible with Fizz by checking the following links : https://willmyphonework.net/ and https://fizz.ca/en/faq/compatible-devices . Also please be sure that your APN settings are correctly set.More informations here : https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th... .

Have a nice day!

Marius Daniel

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Other answers

Anne
Anne

Anne

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Please visit https://fizz.ca/en/contact-us, wait a few seconds until you see the green bubble on bottom right, click it and start chat

willco
willco

willco

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Is your smartphone compatible with Fizz's network frequencies? Please refer to https://fizz.ca/en/faq/compatible-devices for more information.

The Huawei Y7 Prime does not support LTE-FDD B4 (or Band 4) which may explain why data is not working.

Byron
Byron

Byron

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I just activated last night on an iPhone.
Data wasn't working at first.
After I did some research online, here is what I did (basically a reboot) to get it working immediately:
1. turn on airplane mode
2. turn off the phone
3. turn on the phone
4. turn off airplane mode

After these steps, data worked for me and was great

Hope it helps

Jonathan Carriere
Jonathan Carriere

Jonathan Carriere

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https://m.gsmarena.com/huawei_y7_prime-8632.php

GSM Arena indicates no band 4 for either 3G or LTE, so your only option for data is to connect to Fizz Ext which, depending on your area, should offer some other frequencies. But you can't use Fizz Ext exclusively so this is a temporary solution and you'll need to get a different phone if you want to stay with Fizz.