Answered question

How to escalate an issue or get help ?

I have transferred my phone line over to Fizz 2 weeks ago. The phone line still doesn't work. I have used the community hub, logged a ticket and try to get a hold of Fizz on Messenger. Nothing work. What to do next ?

Emilie
Emilie

Emilie

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Anne-Marie
Anne-Marie

Anne-Marie

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0
41 / 100
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I am facing the same problem.
This is the worst customer service model I have ever seen.

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Other answers

Anne
Anne

Anne

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4
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1) find office hour (Monday to Friday, 8am to 8pm)
2) login to fizz.ca
3) go to https://fizz.ca/en/faq/resolving-issues
4) wait 15 seconds
5) click green bubble on bottom right, and start chat

jean-maxime
jean-maxime

jean-maxime

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3
2604 / 5000
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Why did you wait 2 week before to contact them ? Use Facebook Messenger the help chat. They will fix your problem.