Answered question

Calling and Texting with Canada+USA Coverage?

Hello. I have the Canada + USA coverage, and I understand this allows me to use my data, minutes, texting, in the US and Canada. However, now that I am in the US, I cannot call or text numbers, or use my data. I get errors that my number is not formatted properly when trying to text (I didn't change them). I tried putting and removing a 1 or +1 in front of the area code, but it still does not work. I am not able to use my data either. The area I am in is covered according to the coverage map... Has anybody has this issue? How did you resolve it?

Samuel
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MT
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MT

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Did you turn roaming on your phone on ?
.
If you did NOT configure APN while in Canada then you should define it now https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
.
Did you try to manually connect to mobile network offered on your phone ?

Samuel
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Hey. I restarted my phone various times, and it still does not work. My phone shows that I am on the AT&T network (not FIZZ EXT like it has in Canada, when I'm roaming). I tried automatically and manually setting my APN settings according to https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, but that does not work either. I still cannot connect to the internet and I still get the number formatting error.

Samuel
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Also, all roaming options are turned ON in my phone.

MT
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MT

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At this point you need to chat with Fizz. You can do so by opening a help page (Example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...)

Whizz
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Team

Hello Samuel Mathews,

In order for us to help you please contact us by Facebook Messenger or live chat. Here you have info on how you can contact us: https://fizz.ca/en/contact-us .
Have a great day!

Andrei Bogdan