Answered question
Hello. I have the Canada + USA coverage, and I understand this allows me to use my data, minutes, texting, in the US and Canada. However, now that I am in the US, I cannot call or text numbers, or use my data. I get errors that my number is not formatted properly when trying to text (I didn't change them). I tried putting and removing a 1 or +1 in front of the area code, but it still does not work. I am not able to use my data either. The area I am in is covered according to the coverage map... Has anybody has this issue? How did you resolve it?
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Did you turn roaming on your phone on ?
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If you did NOT configure APN while in Canada then you should define it now https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
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Did you try to manually connect to mobile network offered on your phone ?
Hey. I restarted my phone various times, and it still does not work. My phone shows that I am on the AT&T network (not FIZZ EXT like it has in Canada, when I'm roaming). I tried automatically and manually setting my APN settings according to https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, but that does not work either. I still cannot connect to the internet and I still get the number formatting error.
Also, all roaming options are turned ON in my phone.
At this point you need to chat with Fizz. You can do so by opening a help page (Example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...)
Hello Samuel Mathews,
In order for us to help you please contact us by Facebook Messenger or live chat. Here you have info on how you can contact us: https://fizz.ca/en/contact-us .
Have a great day!
Andrei Bogdan
