Answered question

Saying out of service area, yet still home... Again

Same as last time... Except now rather than being the day of payment while you got paid, we are 4 days prior. I got cut off in the middle of a call. Last time took 4 days for you to get my phone back up and running. I would really like for this to be fixed fast. It's becoming a reoccurring issue. Monthly.

David Lemire
David Lemire

David Lemire

User level
Level
1
190 / 750
points
ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

You need to follow through the Fizz complaints process, step by step. Sorry you're having problems again this month. None of us here can fix it. Fizz employees only sporadically stop by to read posts.
.
https://fizz.ca/en/contact-us

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

I understand your frustration, but you need to contact the Fizz chat. Here we are a community of clients like you, and we don't have any access to Fizz systems. Is it due to the billing cycle? Cause as there's only 28 days in Ferburary, they took the payment on Feb 28th. On this case, you can update your payments infos if you have another CC and it shoud be reactivated at 4 am. Otherwise, communicate with chat.

David Lemire
David Lemire

David Lemire

User level
Level
1
190 / 750
points

My payments get taken on the 7th of every month. Just like always, that's why this time there is no reason for this to happen. Payment is automatic, opened on the 7th, they take payment on 7th... I'm not as upset as I should be :D. I was with a noob comapny in my last area, had the same types of issues until they upgraded a year later. Patience often leads to that in those cases.

David Lemire
David Lemire

David Lemire

User level
Level
1
190 / 750
points

Won't be able to deal with chat until tomorrow. Which is fine. Haven't been through 28 days yet. The other thing I've noticed is the upgrade that was suppose to be there for 2 years, now it suddenly says 77 days? This place is ever changing. At this rate I'll regret leaving last provider and return. I can get similar prices through them.

David Lemire
David Lemire

David Lemire

User level
Level
1
190 / 750
points

No worries folks... I know it's a self serve thing which is why I explain to my friend I don't recommend them to switch at the moment. Prices can be better according to usage but I also explain to them, I'm used to techno and this is unstable still. Until then, I won't encourage anyone to do this. Thanks. I'll see what happens by the time their offices open tomorrow. I might consider ditching soon. No offense to you guys. You rock for doing this, I'm not sure I always would.

Are you sure it's an upgrade? You probably got confuse with a perks every new members gets when they join, which is different and ends after a certain period.

Chizz :))

David Lemire
David Lemire

David Lemire

User level
Level
1
190 / 750
points

No confusion. Carefully applied the perk which was 500 mb one time for a limited time... Then added the upgrade. I carefully read. Same as I noticed the price change in the first month. All seems like a bad lure now.

Hang on, you are saying price change? Did you change your plan? Because upgrades here at Fizz means bonus you get through the rewards program.

Never the less, contact Fizz about this they will help you fix this.

Chizz :))

David Lemire
David Lemire

David Lemire

User level
Level
1
190 / 750
points

Will do. Thanks. Fizz is lucky to have such a great community. Hard to believe. I almost want to kiss you. You'll have to settle for a hug or handshake 'tho

Got Fizzed
Got Fizzed

Got Fizzed

User level
Level
2
1065 / 2000
points

David,

I think you need to keep requesting for updates and ETA for the Fix... I've had incoming calls problem and after seeing so many ongoing issues and the turn around time to get a fix for fundamental services, i was skeptical of getting mine fixed quickly...
So I kept asking for updates each day via the chat and even though the rep couldnt give me an ETA and their assurance that they are working diligently... after 3 days, my problem was magically fixed...

Not sure if this is pure coincidence but it doesnt hurt :)
Good luck!

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

Is there a possibility your sim card broken? Try same sim in different phone to verify.

David Lemire
David Lemire

David Lemire

User level
Level
1
190 / 750
points

It's not the sim card bud, nice try... It's why I used patience and waited for them to see the post. I've been dealing with electronics and operating system since the 80's. I knew it was because of fizz all along. Issue was resolved magical by monday morning office hours. Just like last time. Phone works great, fizz has issues

Eder
Eder

Eder

User level
Level
4
5000 / 5000
points

Should reach out to Fizz for help