New SIM Data working but phone is not, what is the next step?
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vinay S. #2986
Posts: 1 ✭✭
I got a new sim and a new number 438 4xxxxxx9 data is working fine but can not make or receive calls, have rebooted several times, this morning got an email finish activating your SIM, sim has been activated since yesterday
6
Answers
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I presume that you have calls feature in your plan. If this is the case then you need to contact Fizz.
You can do so by opening a help page (like this one https://fizz.ca/en/solutions) and you'll see a bubble chat within the next 15 seconds.
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Also please don't provide any personal information in your question as you're in a public forum.6 -
May be try on another phone?4
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It took me 1:30 hours to get my transfer done when activated mine. Datas worked first, but no phone at the time. Need to wait. Or contact tech support tomorrow morning via chat.
Simply click on the chat bubble that appears at the bottom the Solution Hub pages. Make sure that:
-You're logged into your Fizz account.
-You're active on a help page.
-You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
-You have disabled any ad blockers in your browser.3 -
Did you just port your number? It's not activated yet.4
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You should be able to make and receive calls immediately with a new number activation, or at least at the same time as data starts working. Are you sure you have a compatible phone? When using LTE for data Fizz uses different frequencies for voice/sms than it does when you connect only on 3G. You may be missing the necessary frequency support on your phone. But if LTE data work, which uses the same frequency bands as 3G data, chances are you should be able to force it to 3G only and have all services work. Unless the problem is on Fizz's end, in which case you will need to have a chat with them.2
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