Answered question

Can't send pictures using SMS

Anyone else unable to send pictures when using SMS?

Paul
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Sebastien
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Rose : No. They made me check my APN million times in 3 days. For me it's working with some carriers only. It's an issue with Huawei phones. Or a setting we don't know abot. Worked perfectly fine with the same device on Fido network 1 week ago... Made some search on my end and still waiting for a resolution. And made sure my phone is compatible with Videotron network too.

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MT
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You need data plan and have APN setup https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Sebastien
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For me it's working with my friends on any network, except Rogers. I obviously openened a ticket with Fizz tech. support, but I'm still waiting for an update. May I suggest you to connect to the chat and do the same? Also, few people repports this happens almost with Huawei or Nexus (made by Huawei) smart phones. And can you please confirm this happens on all or some carriers.

Paul
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I'm using a Huawei phone and have had the issue when sending to all the network providers.

Sebastien
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Paul : did you escalated to technical support? I've already done, but I figure if we all escalate the issue, they might put a rush on it...

MT
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Other users complaint about MMS with Huawei phone and apparently there is no known solution.

Paul
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I haven't escalated to Tech Support yet. I like to think they are watching the Community Hub and are working on it. By the looks of things they have their hands full given all the posts about the various issues ongoing.

If it doesn't get fixed by this weekend I'll open a ticket on Monday.

KB
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Just transferred over from Videotron around 5pm Have both done the manual APN input and requested the things be resent but not working.