Answered question

Unable to type PIN to transfer phone number with virgin mobile to fizz?

Hi,
I am trying to activate my sim card and to transfer my virgin mobile phone number to my fizz sim card. The issue is, I need to type in my PIN number associated with my virgin mobile and the website won't let me. I tried to activate my sim card using Google Chrome on Windows 10 and Android and I also tried on Internet Explorer. I tried putting numbers and letters unsuccessfully, but only for this field. I can fill the IMEI field successfully.

If anybody is aware of a solution or has any advice on how I should proceed, I am all ears.

Regards,

Vincent
Vincent

Vincent

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MT

MT

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I have not personally transfered my phone from Virgin. However from what I've read on the forum you should use your IMEI instead of your PIN during the transfer process from Virgin.
.
You can also "chat" with Fizz for support by openning a help page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what....
You'll see a bubble chat at the bottom right within 15 seconds.

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Other answers

kamurb
kamurb

kamurb

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Its very strange!! Try with some computer/laptop..

Hello, Vincent!
Please contact one of our Fizz Customer Service Representatives by Fizz Chat during business hours for a solution to your concern.
https://fizz.ca/en/contact-us
Respectfully,
Jiri

Samad
Samad

Samad

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Hope your issue is resolved now