Answered question

In the US as I write this, and phone calls + sms are not working at all

I just arrived in the US.

And, yep no phone calls available on my fizz service, same for sms (not working at all)

Im in trouble now with this fizz service :(

Daniel
Daniel

Daniel

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MT
MT

MT

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Did you enable roaming on your phone ?
If you did not configure APN parameters while in Canada then you should do it now

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Sebastien
Sebastien

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Do you have Qc/Can/Us coverage on your account? If you updated just before to go, it will be applied probably only next billing cycle

Sebastien
Sebastien

Sebastien

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Look at your account, you can possibly do an international calls add-on on your account who'll take effect now, if it's the case...

Daniel
Daniel

Daniel

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Hello all,

APN have been set a while ago.

Roaming is activated

And my service plan is Canda + US already

Anne
Anne

Anne

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Weired. Maybe you need an iphone?

Daniel
Daniel

Daniel

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Re Allison :

  • Good suggestion, I already tried that before posting here :).

1. I selected another provider (From AT&T to T-Mobile) --> Same issue
2. I changed the preffered network type to 3G only --> Same issue
Changed network type for LTE --> Same issue
Changed network type for Global -> Same issue
Going to *#*#4636#*#* for more network types options, same issues so far.

When in the *#*#4636#*#* menu I see that the voice service and data is connected, but I can't place any calls or send any sms.

It just close the conneciton with "Call ended" message on the phone app.

Re Rose, I am in the US now for Business I will sadly not buy an IPhoune. Good try, I will never buy an Iphone anyway.

Sorry you're dealing with this problem. It sounds to me like there is a problem on the Fizz side of things--like your account doesn't have proper permissions for the Canada/US plan. Have you been to the US and had things work before?

Daniel
Daniel

Daniel

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Re Allison, I have never been to the US with Fizz service.

Last time I was in the USA with that same phone, but I was with Telus ( In december 2018)

Had no issues ;)

Now im in California, and last time I was in the State of Washington.

Just to keep debugging I did a network factory-reset (since I played with alot of settings when trying to fix). And well still same issue.

So for now it's not working for me on Both AT&T and T-Mobile.

I was able to finaly see that chat bubble, and the chat session ended by an escalation of this ticket with L2 support I guess.

I really do hope that this is fixed before tomorrow where having a working phone + SMS will be -->>VERY HANDY<--.

that is a very short trip to the USA and I will be leaving out soon.

MT
MT

MT

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If you added Canada & US coverage before the beginning of your cycle then it must be Fizz issue.
AT&T network does use band 4 which your phone must support in order to use Fizz in Canada.

Daniel
Daniel

Daniel

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Re M.

 

Indeed I added USA coverage before the current billing cycle :)

 

Still waiting for something from the support escalation... would be nice if they can fix that before I go back to canada...

 

I am very disapointed I can politely say. I took US coverage because I go to US.

Daniel
Daniel

Daniel

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Still no fix from fizz...

 

Getting pissed off now, Bough US plan and it's not working for exactly why I bough it....

Daniel
Daniel

Daniel

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Still no fix, that is one unhappy customer.

I was able to finally use the chat. But they were not able to fix the issue, they escalated this.

I am getting ready to not have phone + sms services for my stay in the US.

Daniel
Daniel

Daniel

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update on this.

as expected fizz never fixed this issue.