Answered question

Calls not working

When I call a U.S. number I get a recorded message saying that I need to go to my account. I go to my account and I can't see any reason why I can't call for the .30 cents a minute. There is no "add on" other than to get the $6 plan but I don't even need that much. What's happening? Also, none of my texts go through at all but my plan is supposed to let me text to the U.S.

Marie
Marie

Marie

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MT
MT

MT

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In order to call US number you need either of these

  • Canada + US coverage
  • Add on for International
  • Fund in Wallet
  • .
    If you have sms feature in your plan then you should be able to text to anywhere as long as you're in your coverage zone. If this is the case then you need to contact Fizz

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Other answers

You need to be on you're coverage area to send sms to us. Should work if you have unlimited sms. For the calls, you need to add the Qc/Can/US option...

Marie
Marie

Marie

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Thank you for your quick response Sébastien. Where do I find the Qc/Can/US option? do you mean the $6 plan?

Marie
Marie

Marie

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okay - that means it is NOT possible to call at .30 a minute. Thanks for clarifying.

Johanne
Johanne

Johanne

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I think if you want to call to US and have a plan with out US you can add money in your wallet to use pay as you use.

Marie
Marie

Marie

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oh - okay ... I think I saw the wallet option somewhere. thank you!

GyslainH
GyslainH

GyslainH

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Please note that if you add the USA plan it will only take effect next biling cycle

Johanne
Johanne

Johanne

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If you change your coverage to canada usa you gonna hae to use the pay as you use until your next cycle.

Marie
Marie

Marie

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ha ha - thanks for that extra bit of info Gyslain! I may just use skype,