Answered question

FYI: Home Internet feedback & issue ?

This is a sharing post, like a feedback rather than a question, just for your info.
(La version francaise se trouve celle-ci: https://community.fizz.ca/questions/1907028-fyi-home-inte...)

I have welcome the technician last Saturday, who was very kind to help me figure out all, though I ordered Self-Installation.
He firstly helped find out where the Videotron box is, and then add a connection converter since both cables (I believe the cable is fibre type) are female type.
Secondly he triggered the signal to be activated, and tested to make sure that it works well.
Finally he connect the cable and leave me configure the modern myself.
It was easy, just follow the configure guide and then everything works.

But I have found several issues:
1. the Internet itself was stable, but when one of us made a video call, as soon as the video call was connected, the other's wifi connection got lost, and vice versa;
2. The speed was not that as 60Mbps, as I tested the max could only be 30Mbps;
3. There was only one WIFI SSID, as I thought there could have 2, one named 5GHz, with which speed can be faster...


According to these three main issues, I searched the Community Hub and found these three posts useful:

1. https://community.fizz.ca/questions/1901825-home-internet-unstable
There is an official answer in this, which can be very trusted!

2. https://community.fizz.ca/questions/1888211-better-speed-fizz-internet
Thank Victor for his suggestions!

3. https://community.fizz.ca/questions/1905266-fizz-modem-wifi-speed-expected

After applying these, now I feel good to share all these to you. Hoping this could help others too!



PS: If you find this post helpful, please give a kudo~

Leifuer
Leifuer

Leifuer

User level
Level
3
4858 / 5000
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hey Lei,

I love your post, thank you for the great details you've shared with all of us! This is what community is all about! I'm also very happy to read that you found different solutions through the community to get your internet running smoothly!

Note: Please post The French posting of this topic in the French community here: communaute.fizz.ca :)

Cheers,

Jay

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Dallaire_M
Dallaire_M

Dallaire_M

User level
Level
2
1921 / 2000
points

Thank you Lei, great post ! Really useful !

Leifuer
Leifuer

Leifuer

User level
Level
3
4858 / 5000
points

I have just posted the French version here:
https://communaute.fizz.ca/questions/1907471-fyi-home-int...

Thanks for kudo~~~

WIFI channel hopping issue, when I set a WIFI channel, I expect it to stay at that channel.
It seems to still do auto channel change on it's own (also channel width).

WIFI is still finicky, I still get occasional WIFI devices being dropped, same for my mom so it's not just my Hitron.

See my reddit thread https://www.reddit.com/r/FizzMobile/comments/aviiz3/known...