Answered question

How do I request a new passcode for voicemail if I forgot my current passcode?

I forgot my voicemail passcode. What is the procedure to recover a valid passcode for my voicemail?

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Johanne
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you should contact fizz by the chat they gonna able to help you

GyslainH
GyslainH

GyslainH

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If you can’t on your profile then you have to contact fizz

The only way available yet, is contacting Fizz through their chat.
Make sur you have disable all pop-up blockers, connect to your account and go to this page https://fizz.ca/en/faq/resolving-issues
A small bubble chat will appear at the bottom right of your browser.
Customer service is open between 10:00 and 18:00 on weekend
A Fizz agent will be pleased to help.

Chizz :))

As other have said, unfortunately, the only way to do this is via customer service, which seems like a pretty big miss for a company that wants everything to be digital and to minimize customer service. Even my old pay as you go provider had an option to change the voicemail pin in their automated phone menu, without speaking to anyone.