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Data/Mobile

After activating my SIM card I was able to send txt messages and make phone calls but i wasn't able to use my data. I tried turning my phone on and off, it didn't work. I tried waiting a few hours still nothing. What did i do wrong? Please help. Thank you very much

Jeremy Letourneau
Jeremy Letourneau

Jeremy Letourneau

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almost 2 years ago
Category
My Mobile
Category
Data
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2 answers
Author name
Jeremy Letourneau
Date
February 20, 2019
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ALLISON

ALLISON

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Did you set up your apn? They have instructions for android and iphone.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
.
Did you check compatibility of your phone with the fizz/videotron network? For data to work, you must have band 4/AWS in either 3g or 4g.

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ALLISON
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TheMMc

TheMMc

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Do waht Allison suggest and/or contact Fizz directly on Messenger.

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TheMMc
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