Answered question

Unable to Manage Rewards

I have an existing 100MB Reward applied to my account. I now have a better offer 500MB but I am unable to "swap" the reward. I just get a generic error.

Martin
Martin

Martin

User level
Level
0
12 / 100
points

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

David
David

David

User level
Level
2
1138 / 2000
points

Me too, I added 250MB upgrade and 500MB perk, and both are still pending. But on my wife's account when I did the exact same thing, it was applied immediately. So I contacted Fizz and it should get fixed. But clearly a bit of a bug........ ;)

GyslainH
GyslainH

GyslainH

User level
Level
2
1896 / 2000
points

You cannot remove a reward in the same billing cycle as you applied it