Who was my SIM card delivered to?

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Mat F. #2565
Mat F. #2565 Posts: 2 ✭✭
in My Mobile
I've been waiting for my SIM for almost a week, in my account it's saying that my SIM was delivered five days ago so I am just wondering who was it delivered to because I am the only one who lives here and I certainly did not receive it!

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  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    You need to chat with Fizz to have this issue resolved.
    Open a help page like this one https://fizz.ca/en/contact-us.
  • ReneD
    ReneD Posts: 1,809 ✭✭
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    If you have surfed this forum a bit, you will find that you are not the only one.
    Fizz use couriers not too trustworthy at low cost to deliver their SIM card.
    Some users have found theirs in the second neighbour's mail box.
    Contact Fizz through their chat they will send you and other one.
    Here https://fizz.ca/en/contact-us
    Chizz :))
  • GyslainH
    GyslainH Posts: 319 ✭✭
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    Contact fizz
  • jean-maxime N.
    jean-maxime N. Posts: 504 ✭✭
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    Not the first , not the last , contact Fizz for a refund and have a another one !
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
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    Fizz use Purolator, they leave my cards on door hanger . Anybody who pass by can pickup it. I'm glad I live in a quiet crescent.
  • Étienne G. 8234
    Étienne G. 8234 Posts: 3 ✭✭
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    I received mine in the postal box, not at the door
    Perhaps it got put in one of your neighbor's box
  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
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    Ask you near neighbours. It might be in their mailbox.
  • Whizz
    Whizz Posts: 19,150 admin
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    Hello, Mat!
    If you haven't already done so, please contact our Fizz Customer Service Team to address you issue and get you started with our Fizz Services. https://fizz.ca/en/contact-us
    Thank you for choosing Fizz!
    Jiri
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