Answered question

Refund the money after canceling the line?

I ordered my sim card on 8 Dec and my line was activated on Dec. 11, I transferred my line on Wednesday, Dec. 19 and I wrote a ticket for you on Dec. 22. In reality, I used the line just for 9 days from Dec. 10 to Dec. 19 and I believe you can check all these in your systems. (it took 3 days for my SIM card to be activated)

In the worst case scenario from Dec. 8 to Dec. 22, It is 14 Days and I've not exceeded the trial period

However, I believe your customer satisfaction will bring you more in future and as a newly emerged one you need to make more trust among the customers so please refund my payment because I'm just asking you to do your promises and nothing more.

Thanks and Regards,

Ali Lavasani
Ali Lavasani

Ali Lavasani

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You are on a forum where your questions are answer by users like you. If you want to contact Fizz you should do it by the chat during open hours. Click on the chat bubble on this page https://fizz.ca/en/faq/resolving-issues

GyslainH
GyslainH

GyslainH

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I’m pretty sure they will refun the difference, but asking fizz directly is the best option

Hello, Ali!
Please feel free to contact us directly in order to properly address your concern. We thank you for your kind understanding!
Jiri