Answered question

I put $10 for 500M data travel add-on, why?

I am travelling in USA, but the data service doesn’t work, I put $10 for 500M data travel add-on.

Kevin
Kevin

Kevin

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MT
MT

MT

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Did you turn roaming on ?
Did you configure APN parameters ( some reported that you might not need APN in Canada but you do in US ) ?

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Other answers

Kevin
Kevin

Kevin

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I put roaming on, but I don’t change APN, how can I setup APN for US data add-on?

MT
MT

MT

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If you've already configured APN previously then you don't need to change it.
.
At this point you need to chat with Fizz

MT
MT

MT

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You can initiate chat by opening a help page like this one https://fizz.ca/en/contact-us
Wait for 15 seconds and you'll see a bubble chat the bottom right corner

Jonathan
Jonathan

Jonathan

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What some people have reported previously is that the Videotron APN settings phones often apply automatically work fine for them in Canada but when they went to the USA data didn't work until the proper Fizz APN was set up on their phone.

Hi Kevin,

In order to be able to check your situation, please contact us by chat or private message on Facebook Messenger.

Have a great day!
-Radu