Answered question

Unable to receive text messages?

Hello,

I have been unable to receive text messages (SMS) from friends and family for a while. I have already contacted technical support and they gave me a ticket number (13370).

Is there anything else I can try?

Thanks

Yichi
Yichi

Yichi

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Whizz
Whizz

Whizz

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Team

Yichi,

Would you kindly check the e-mail we sent out yesterday regarding your request, please?

Respectfully,

George

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Other answers

TheMMc
TheMMc

TheMMc

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  1. Check your APN setting.
  2. Try to robbot your phone with the SIM in it and without and in again.
  3. re contact Fizz to see where your ticket is ( if you got any avancement).
Anne
Anne

Anne

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Wait, they'll sort it out. Looks like the phone provision problem.

Loulou
Loulou

Loulou

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Update the os of your phone to the latest version and update Apn settings as recommended by Marc-André.

Anne
Anne

Anne

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Louise is right. If you're using iphone,it's probably the problem. latest is 12.1.4 .