Answered question
My next billing cycle started today on Feb. 13th so I decided yesterday to modify my plan and increase my data from 1gb to 8gb. The adjustment must have went through as I received a confirmation e-mail informing me that I will be charged $43.07 (my former plan was $26.97).
I was charged $26.97 on my card this morning and according to my Fizz account, I have no data remaining. That's fine. I assume it could take a day or two to update my plan. What I'm concerned about is the fact that I was charged $26.97 and have an upcoming payment of $43.07 sometime today. I need to be reimbursed for the $26.97 OR only be charged $16.10 later today. Has anyone had this issue before?
I have not had this particular issue myself, but I have noticed, via their questions, that other people have had problems with their accounts after switching plans. Hopefully it can be solved for you quickly.
Other answers
Sorry, not met before.
try to contact Fizz by:
https://fizz.ca/en/contact-us.
Wait for about 15 seconds to see the chat bubble at the lower right corner of the page.
Good luck!
Sorry but my question wan't "how do I get in touch with Fizz". I asked "has anyone had this issue before?"
I suppose I REALLY need to clarify these things beforehand. I already spoke to them via chat and they said that they will get back to me. I tried waiting 15 seconds repeatedly and shut off my ad blocker... no bubble every came up. Finally, I got in touch via FB messenger but all they just said I will be contacted via e-mail. Has anyone else had this issue? Don't bother answering if your answer regards a different question. Thank you.
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