Answered question

Billing issues!! Charged the wrong amount for my monthly plan? Twice?

My next billing cycle started today on Feb. 13th so I decided yesterday to modify my plan and increase my data from 1gb to 8gb. The adjustment must have went through as I received a confirmation e-mail informing me that I will be charged $43.07 (my former plan was $26.97).

I was charged $26.97 on my card this morning and according to my Fizz account, I have no data remaining. That's fine. I assume it could take a day or two to update my plan. What I'm concerned about is the fact that I was charged $26.97 and have an upcoming payment of $43.07 sometime today. I need to be reimbursed for the $26.97 OR only be charged $16.10 later today. Has anyone had this issue before?

Julian Cargnello
Julian Cargnello

Julian Cargnello

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ALLISON
ALLISON

ALLISON

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I have not had this particular issue myself, but I have noticed, via their questions, that other people have had problems with their accounts after switching plans. Hopefully it can be solved for you quickly.

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Julian Cargnello
Julian Cargnello

Julian Cargnello

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Sorry but my question wan't "how do I get in touch with Fizz". I asked "has anyone had this issue before?"

I suppose I REALLY need to clarify these things beforehand. I already spoke to them via chat and they said that they will get back to me. I tried waiting 15 seconds repeatedly and shut off my ad blocker... no bubble every came up. Finally, I got in touch via FB messenger but all they just said I will be contacted via e-mail. Has anyone else had this issue? Don't bother answering if your answer regards a different question. Thank you.