Unanswered question

can you reopen this question please? the best answer was clicked by error. still more information to provide

https://community.fizz.ca/questions/1894744-outrageous-blocked-without-warning-advance
Outrageous!!! I am blocked without any warning in advance!!!

ZHI-MENG
ZHI-MENG

ZHI-MENG

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Answers

No worry, I was blocked twice and both were resolved in 2nd day.

Step 1: Update your payment method (new credit card, or call your bank and ask them let Fizz take money);

Step 2: https://fizz.ca/en/faq/resolving-issues, wait 10 seconds, click green bubble on bottom right, and start chat

Wait 12 hours until night, your account will be released and you'll get notification by e-mail.

I'm sorry you're having this problem, but I'm not sure what you hope to accomplish by posting here like this. None of us can fix whatever problem is happening with your account.

ZHI-MENG
ZHI-MENG

ZHI-MENG

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I double checked with my bank and my online bank transaction. All payments are done normally. There is no rejection. It's totally Fizz's billing system error.
The only channel left is Facebook, which does not help at all. They keep saying let me wait while another team is doing the investigation. They don't give me contact to that team, and that team does not contact me either. That's why I have to post everywhere. This is no way to fix this issue caused by Fizz's billing system error. Or, am I targeted by Fizz? because of my post on https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues ?

ZHI-MENG
ZHI-MENG

ZHI-MENG

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It's not a technical issue, shouldn't be difficult. Someone just need to unblock my account. It's simple like that.

They cut me just because their own mistake, and there is no way to contact them.
Making mistake is not a problem, especially for a new system like Fizz
however, do not fix the mistake when you know it's a mistake, that is a problem.
Fixing the mistake is so easy - they just need to unblock me, and figure out the reason later.
They just don't do it, and do nothing but let me waiting, forever.

ZHI-MENG
ZHI-MENG

ZHI-MENG

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I referred 6 people joined Fizz. Now I feel sorry for them.

Why not you just do a online chat and ask directly? You are not the only one who get blocked. Fizz blocked you because they didn't get paid. It's easy fix but you need communicate with them and do it.

Complain here won't help. It's a user community, not Fizz support ticket system.

Jonau
Jonau

Jonau

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Unfortunately this is how Fizz system works.
Other prepaid service provider don't cut users service like that. They charge you several days before the end of your cycle so if anything happen they would notify you and you still have time to react without having the service cut

ZHI-MENG
ZHI-MENG

ZHI-MENG

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all payment was successful, this month already paid. it's just their billing system error. talked with their facebook team for 2 days, all they say is sorry we can do nothing for you!

Jonau
Jonau

Jonau

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You should try step 3 https://fizz.ca/en/faq/resolving-issues-step-3

If your issue has still not been resolved to your satisfaction
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at http://www.ccts-cprst.ca or call toll-free at 1-888-221-1687.