Why my billing address is not working?

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Jean-Baptiste M. 7498
Jean-Baptiste M. 7498 Posts: 4 ✭✭
in About my account
I try to enter my billing address and it's not working. I checked everything but nothing works. I checked my credit card address and entered the exact same thing on the form but it's not working.

Answers

  • Jean-Baptiste M. 7498
    Jean-Baptiste M. 7498 Posts: 4 ✭✭
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    I am in the coverage area and I tried with capital letters only and nothing. I spoke with the customer service and told me it's a known issue but no ETA for the fix
  • DinoS
    DinoS Posts: 626 ✭✭
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    Use capital letter
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
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    Can you input first part, it will find the address with right post code and different city name. Take it.
  • Jean-Baptiste M. 7498
    Jean-Baptiste M. 7498 Posts: 4 ✭✭
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    foe the home address it works. It's really for billing one that it's not working. Tried capital, tried FR, EN, with or without special character like é for Montreal, etc...
  • Loulou
    Loulou Posts: 132 ✭✭
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    This is a known problem, contact Fizz
  • Christopher C Newton
    Christopher C Newton Posts: 8 ✭✭
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    I've contacted fizz as I'm having the same issue, no luck yet. I had to have a friend order my sim, but I can't add a payment method still. Waiting on resolution. The Facebook chat is frustrating as they aren't very helpful other than the team is looking into it.
  • Jean-Baptiste M. 7498
    Jean-Baptiste M. 7498 Posts: 4 ✭✭
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    it seems they fixed the issue today. It works for me now
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    A new bug is fixed. Good for you.

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