Unanswered question

Why my billing address is not working?

I try to enter my billing address and it's not working. I checked everything but nothing works. I checked my credit card address and entered the exact same thing on the form but it's not working.

Jean-Baptiste M.
Jean-Baptiste M.

Jean-Baptiste M.

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Answers

Jean-Baptiste M.
Jean-Baptiste M.

Jean-Baptiste M.

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I am in the coverage area and I tried with capital letters only and nothing. I spoke with the customer service and told me it's a known issue but no ETA for the fix

Thats's a bummer, I have read others saying that your billing address must match your credit card address, especially with a MasterCard, Visa seems to be ok.

Chizz :))

Jean-Baptiste M.
Jean-Baptiste M.

Jean-Baptiste M.

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foe the home address it works. It's really for billing one that it's not working. Tried capital, tried FR, EN, with or without special character like é for Montreal, etc...

Christopher N.
Christopher N.

Christopher N.

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I've contacted fizz as I'm having the same issue, no luck yet. I had to have a friend order my sim, but I can't add a payment method still. Waiting on resolution. The Facebook chat is frustrating as they aren't very helpful other than the team is looking into it.

Jean-Baptiste M.
Jean-Baptiste M.

Jean-Baptiste M.

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32 / 100
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it seems they fixed the issue today. It works for me now

M T.
M T.

M T.

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4
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A new bug is fixed. Good for you.