Unanswered question

Why my billing address is not working?

I try to enter my billing address and it's not working. I checked everything but nothing works. I checked my credit card address and entered the exact same thing on the form but it's not working.

Jean-Baptiste
Jean-Baptiste

Jean-Baptiste

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Answers

ReneD
ReneD

ReneD

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Make sure you are in the subscription zone. https://fizz.ca/en/faq/subscription-area-and-coverage-area
If you are, try using only capital letters for your address.

Chizz :))

Jean-Baptiste
Jean-Baptiste

Jean-Baptiste

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I am in the coverage area and I tried with capital letters only and nothing. I spoke with the customer service and told me it's a known issue but no ETA for the fix

ReneD
ReneD

ReneD

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Thats's a bummer, I have read others saying that your billing address must match your credit card address, especially with a MasterCard, Visa seems to be ok.

Chizz :))

Anne
Anne

Anne

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Can you input first part, it will find the address with right post code and different city name. Take it.

Jean-Baptiste
Jean-Baptiste

Jean-Baptiste

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foe the home address it works. It's really for billing one that it's not working. Tried capital, tried FR, EN, with or without special character like é for Montreal, etc...

Loulou
Loulou

Loulou

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This is a known problem, contact Fizz

Christopher C Newton
Christopher C Newton

Christopher C Newton

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I've contacted fizz as I'm having the same issue, no luck yet. I had to have a friend order my sim, but I can't add a payment method still. Waiting on resolution. The Facebook chat is frustrating as they aren't very helpful other than the team is looking into it.

Jean-Baptiste
Jean-Baptiste

Jean-Baptiste

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it seems they fixed the issue today. It works for me now

MT
MT

MT

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A new bug is fixed. Good for you.