Answered question

Your Fizz Wallet is empty. Money gone...?

"Action required: Your Fizz Wallet is empty! Until you add funds to your Wallet, you will be unable to use pay as you go services."

I'm added money to my wallet back when i opened my account (Oct?) today my wallet became 0 without me spending any money.

Talked to chat support, they said money just gone, but they "should" be in my wallet and support with look into it at some point. No ETA and I can't use international calls, etc.

just FYI folks.

Aleksey
Aleksey

Aleksey

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Dallaire_M
Dallaire_M

Dallaire_M

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I would recommend to do not put money in your wallet.

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Other answers

MT
MT

MT

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Did you look into history of your wallet to see what was debited for ?

Aleksey
Aleksey

Aleksey

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>> Did you look into history of your wallet to see what was debited for ?

Yes, nothing was debited. It just became 0.

Aleksey
Aleksey

Aleksey

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I'm sure they will. This thread is created to let other people know about the issue.

And that they might get stuck, like me, without international calls while roaming.

Anne
Anne

Anne

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Wallet has bug, you'll be charged when you're roaming no matter you have plan or not.

Whizz
Whizz

Whizz

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Team

Hello Aleksey,

Your situation has been escalated towards our technical team, while you contacted us today by chat.

Once we have an update, we'll notify you via email.

Have a great day!
-Luciana

MT
MT

MT

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There are many issues with "wallet" function.

Aleksey
Aleksey

Aleksey

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And it continues... So I added more money, just to be able to use Pay as You go (I have unlimited Can + US plan, but need to have an option to call internationally).

And.... I got a message that my wallet is empty, so 2nd payment just went to 0...

<3 Fizz (NOT)

Aleksey
Aleksey

Aleksey

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So right now, ~24$ are gone from my wallet but they refunded 10$.

14$ are still MIA.

I've figured those charges happen whenever I travel to USA. (I have USA+Canada coverage)

Still don't see any transactions in my wallet, except a 10$ refund.

Aleksey
Aleksey

Aleksey

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642 / 750
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I got my money refunded. Won't be keeping any money in the wallet for now.