Answered question

Why there's no " make a payment " button on your website ?

my phone is not working because a payment didnt get through..now i need to pay but there's no where on your website that i can just pay and no " customer service " to help us out

lock
lock

lock

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Sylvain
Sylvain

Sylvain

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Hello, you can get more info at the following page:

 

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

You'll basically have to update credit card.

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Other answers

Jonathan Carriere
Jonathan Carriere

Jonathan Carriere

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It's just fellow customers here, but maybe you'll get lucky and a staff member will read your question and do something about it.

Johanne
Johanne

Johanne

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Because it's automatic esch month the day you start you plan

Thomas
Thomas

Thomas

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I believe they did send you a link to make payment by e-mail. Just follow.

Or

Go to https://fizz.ca/en/contact-us, wait 10 seconds, click green bubble on bottom right, and start chat

Thomas
Thomas

Thomas

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@Sylvain L. , after you updated credit card, you need wait up to 24 hours because Fizz only process payment at night (around 9pm eastern time in my case).

MT
MT

MT

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It would be great if there is a possibility to re-submit a payment process in this case.
But it isn't at the moment.

Hello lock xyz

For safety reasons, our payment system is designed to be automatically. To get back your services you will need to update your payment and wait for about 24h. I kindly recommend you that you reboot your mobile device after this period of time.

Andrei