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SIM card activation for a broken SIM card?

I just purchased a sim card for replacement and I entered my activation code but it brought me to a new plan and now I try to undo it it doesn’t work. Reverting back to my email there’s a link for a free SIM card for a broken one but I paid for this one and I’m not creating a new one so how can I undo everything

Peter
Peter

Peter

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6 months ago
Category
My Mobile
Category
SIM
Answer count
6 answers
Author name
Peter
Date
February 08, 2019
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viewed 83 times
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Answers

MT
MT

MT

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4
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I think you better chat with Fizz during business hours https://fizz.ca/en/contact-us

Author name
MT
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a
Thomas

Thomas

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4
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You went to wrong place, go to My plans --> manage plan --> Replace SIM.

NOT activate new sim.

Author name
Thomas
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a
Peter
Peter

Peter

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22 / 100
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I already entered the code so is there a way to reset it?

Author name
Peter
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a
Whizz

Whizz

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Level
4
5000 / 5000
points
Team

Hi Peter,

The only way to reset it is by contacting us and give us the activation code, so we can escalate this issue towards our technical team.

Contact us by chat or Facebook messenger.

Have a great day.
Luciana

Author name
Whizz
Date
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a
Anne

Anne

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4
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points

Contact fizz, use replace sim

Author name
Anne
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Peter
Peter

Peter

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0
22 / 100
points

Thank you all it’s been solved

Author name
Peter
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