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Unanswered question

SIM card activation for a broken SIM card?

I just purchased a sim card for replacement and I entered my activation code but it brought me to a new plan and now I try to undo it it doesn’t work. Reverting back to my email there’s a link for a free SIM card for a broken one but I paid for this one and I’m not creating a new one so how can I undo everything

Peter
Peter

Peter

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over 1 year ago
Category
My Mobile
Category
SIM
Answer count
6 answers
Author name
Peter
Date
February 08, 2019
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viewed 110 times
question
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Answers

MT
MT

MT

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Level
4
5000 / 5000
points

I think you better chat with Fizz during business hours https://fizz.ca/en/contact-us

Author name
MT
Date
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answer
a
ThomasK

ThomasK

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Level
4
5000 / 5000
points

You went to wrong place, go to My plans --> manage plan --> Replace SIM.

NOT activate new sim.

Author name
ThomasK
Date
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answer
a
Peter
Peter

Peter

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0
22 / 100
points

I already entered the code so is there a way to reset it?

Author name
Peter
Date
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answer
a
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Peter,

The only way to reset it is by contacting us and give us the activation code, so we can escalate this issue towards our technical team.

Contact us by chat or Facebook messenger.

Have a great day.
Luciana

Author name
Whizz
Date
Answer likes
answer
a
Anne

Anne

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Level
4
5000 / 5000
points

Contact fizz, use replace sim

Author name
Anne
Date
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answer
a
Peter
Peter

Peter

User level
Level
0
22 / 100
points

Thank you all it’s been solved

Author name
Peter
Date
Answer likes
answer
a

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