Answered question

sms add-on not working?

hi i'm not sure if anyone had this issue yet. i don't have unlimited sms on my plan, so i bought an add-on & it just didn't work! I thought maybe it has to do with my phone, so i added $5 to my wallet, & then it did work. since then, every time i text, i get charged $0.05 to wallet, even though i have an unexpired text add-on. can anyone help me with this issue?

moshe
moshe

moshe

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ReneD
ReneD

ReneD

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If you bought an add-on it should be active as soon as the payment is confirm.
On the other hand, if you changed your plan to add text message, it will only get active at your next billing cycle.

Contact Fizz through chat if it's the first case scenario.

Chizz :))

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Other answers

Ken
Ken

Ken

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René D. is correct. Add-ons should be active as soon as payment goes through. Get in touch with support to get this resolved for you.

Hi Moshe,

A ticket has been escalated towards our technical team for this issue and they sent you an information via email that is solved and that ou can check again.

Please get back to us via messenger or chat, do confirm.

Luciana