Answered question

how can I request refund for 2 unsuccessful SIM Card delivery ?

my SIM card was delivered on the third time. first two attempts were unsuccessful. when I chatted with Fizz's customer service, he said that the first two time fees would be refunded to my account but only after activating my sim card.
please guide me how to claim those fees?
thanks

Leila
Leila

Leila

User level
Level
0
4 / 100
points
MT
MT

MT

User level
Level
4
5000 / 5000
points

As mentioned by Fizz it will refund you once you activate the third one.
.
If you have no intention to activate then you should go back and let them know.

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Other answers

Johanne
Johanne

Johanne

User level
Level
2
1936 / 2000
points

You'll have to contact fizz via the chat.

Johanne
Johanne

Johanne

User level
Level
2
1936 / 2000
points

You can reach the chat bubble using this link
https://fizz.ca/fr/faq/resoudre-un-enjeu

MoYe
MoYe

MoYe

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Level
3
3973 / 5000
points

Contact fizz