Unanswered question

When I put in my address for home internet it tells me it's not available for commercial. Im in a residential apartment?

I live in a residential apartment but they are telling me it is commercial. Anyone had this?

Chaim Loebenberg
Chaim Loebenberg

Chaim Loebenberg

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Answers

MT
MT

MT

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It's possible. You should contact Fizz via chat using one the help link like this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... so they can fix it for you
Wait for about 15 seconds and you'll see a bubble chat at the bottom right

Thomas
Thomas

Thomas

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You need add apartment in address. Also sometimes uppercase may make difference.

It can be a problem with their database and your address. Someone else had the same problem in French https://communaute.fizz.ca/questions/1872381-assez-compet.... They wasn’t able to change it and he can’t have the service. Verify if you enter the right information and try to contact them via the chat if it’s doesn’t work.

Hi Chaim,

If the system recognises the adresse as commercial it must be becaus your are not eligible to our internet offert.

Thank you for the interest shown in our offers.

Have a great day!

Georgiana

Vasilios
Vasilios

Vasilios

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i have the same issue, was absolutely ridiculous that they won't change it. My current provider changed it and Hydro quebec changed my rate to residential when i informed them. it doesn't make sense

Raja
Raja

Raja

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Please see my answer below regarding a complaint I filed:
I was provided with an email from Fizz about enrolling in the beta less than one week before the last day to register for the beta (it's not a problem for me); I understand that there are limited invites.

The issue is that when I went to add my address to see if the service was available in my region, I was told that it was not available but please consider the following:

I am currently with one of your competitors: CIK Telecom, receiving a service at 60mbps DL/10mbps UL and they are providing my apartment with cable service. They are using VideoTron Infrastructure to deliver this cable service which is exactly what you will be using if I am not mistaken, however the web form says that it is not available at my address and furthermore, I reached out to a chat representative and they told me they could do nothing about this because they can only do what their electronic system allows them to do (I understand this is the practical answer).

However, the infrastructure and service is the same. Please consider that the information/data that your system is using is not always updated in terms of what services are available and where they are available (the building is less than 2 and a half years old). I ran into this exact same issue when moving from Bell to CIK Telecom, however CIK Telecom had the ability (at a manager-level) to confirm that it was in fact a mistake to not provide my apartment with the internet service and after working with their staff, they were finally able to install the cable; using the aforementioned VideoTron lines at 60/10, exactly what you would be doing.

Now I've missed out on the beta period and will not receive the promotional pricing. Also, Fizz! Please realize that there are a few customers that are willing to communicate with you and help with develop your data and infrastructure; aside from desiring a better internet service, we want to help.

Please consider that the service is in fact available at my address: J8T 4J3

I was really impressed with the Cell Phone Beta but missed out on the Internet Beta after waiting so long to receive an invite. I'm submitting this complaint because I think there is a discrepancy between what you think is possible at this address and what is actually possible at this address.

I hope something can be done about this! I have not received help from the chat function or the social community.

Thanks for reading.

Kindest Regards,

Raja