Je ne peux pas utiliser mes donnés.

Élyse A. · February 2019

I paid for 2g of data and when i try to use them, they tell me to disconnect my phone from the wifi but i already did but it doesnt work also they tell me to call videotron so i can share my data i dont understand.??

ReneD · February 2019

Who is "they".?
For your data connection, try to configure APN parameters like shown here https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Then reboot your phone.
Chizz

)

DinoS · February 2019

I guess he want try if LTE working or not by disable wifi. If your phone LTE doesn't work, there are two possibilities.
1) if it's iphone, upgrade to latest 12.1 firmware, reboot,it will work;
2) if it's android, do as Rene said, change APN, and reboot.

Dominic L. #1933 · February 2019

I am having the same issue. I manually updated the APN settings and also contacted support via chat. I'm waithing for their specialized tech support team to contact me back since chat support couldn't do anything to help me.

Whizz · February 2019

Bonjour Élyse,
Est-ce que la problématique est toujours d'actualité ? Si c'est le cas, je vous invite à nous contacter par clavardage ou via Facebook Messenger pour faire des vérifications.
Bonne journée.
Ionut

Je ne peux pas utiliser mes donnés.

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