Unanswered question

Why the fizz doesn’t respect to my problem?

I have problem for port my phone number from fizz to Rogers but my account number(I find my account number in my plane) doesn’t work now the fizz doesn’t respect to my problem and there is no costumer service.
What I have to do?

Saeid
Saeid

Saeid

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Level
0
3 / 100
points

Answers

Customer service is through the chat tool.
Log in your account and go to this page https://fizz.ca/en/faq/resolving-issues
A small chat bubble will appear after few seconds at the bottom right of your screen.
Click on it and ask for assistance.
An agent will be happy to help.

Chizz :))

Hi Saied,

I'm sorry to read about your situation. Have you tried porting using only your IMEI? You can find your IMEI by dialling *#06# on your phone.

Jay

ThomasK
ThomasK

ThomasK

User level
Level
4
5000 / 5000
points

Be patient, fizz support is slow because too many requests.