Answered question

Problem with wireless adapter or access point

Problem with wireless adapter or access point - this is the issue why i cant connect to the Fizz internet - please tell me how to correct. Tks

tom
tom

tom

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If you're using your own router, its important to set the modem/router provided by Fizz in bridge mode, and you can use your router in DHCP (Router mode). Otherwise, it won't work. Additionally, if you'd like to use both, then your own router must be in access point mode. Similarly, wireless adaptor for your computer may only be able to detect the 2.4ghz band if its Wireless N.

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MT
MT

MT

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Have you configure your APN parameters : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

ThomasK
ThomasK

ThomasK

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You need isolate the problem first. If it's laptop, bring it to tim hortons to see if you can connect, if you can. Then it's access point problem.

Also use different PC or phone to access point, if all can't connect, it's either access point problem, or it's your wifi password is not right.

Most of time you input the wrong wifi password, if it's new modem from Fizz.

Anne
Anne

Anne

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Can you clarify your question ? Are you talking about Fizz mobile or internet?

tom
tom

tom

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I’m talking abt the internet. I complete the steps but when I get to the step where I am supposed to check the connection on my computer and open an internet browser to complete Step 5 - nothing happens

Maxime
Maxime

Maxime

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I had an issue connecting to internet on the fizz LTE network on my iphone SE. I installed the latest update (ios 12.1.3) for my iphone via itunes while connected to my pc and now it works.
Hope this helps

Shilgi
Shilgi

Shilgi

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its best to contact fizz for this problem

Are you using your own wireless router or is there one bundled with fizz's internet modem? The later should work easily, however, in the first case, you sometimes need to reboot your rooter so the modem can give it an IP adress upon startup. I had to do that with my last internet carrier.