Answered question

How can I lodge a formal complaint against Fizz?

I've had a problem with SMS for a while. People in Quebec seem to be able to message me, but SMS messages sent by online services never come through. That's a problem for online banking, ordering food etc.

The chat button never appears for me on the Fizz website.

The twitter people couldn't help me.

The FB messenger people replied once, two days after I messaged asking for help, then never again.

What are my options for lodging a formal complaint in Canada (I'm not from here), and who wants to join the complaint?

Daniel Reeders
Daniel Reeders

Daniel Reeders

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Hello Daniel,

In order to help you, please send us a list of online services from which you aren't able to receive messages so as to verify with each of them.

Thank you and have an excellent day!

Radu

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Other answers

Chat is always available here https://fizz.ca/en/faq/resolving-issues between opening hours.
You need to log in and make sure you don't have any pop-up blockers activated.
If you are using a phone, the chat bubble appears at the bottom right of the screen, so you need to scroll there.

You can also use the formal complaint form here https://zone.fizz.ca/dce/customer-ui-prod/#/account/conta...

As for SMS 2 Factor authentication, it's a known issue to Fizz that they haven't fix yet.

Chizz :))

Irina
Irina

Irina

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Yes, it wouldn't hurt to have someone from the Customer Support team to TALK to.

Daniel Reeders
Daniel Reeders

Daniel Reeders

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Hey all,

Thanks for your responses! I'm not talking about making a complaint to Fizz itself — I've done that and you probably know I got absolutely nowhere.

I'm talking about Canadian or Quebec regulatory agencies — I understand there's a communications complaints service, but I am wondering who the relevant body would be for making a consumer protection or fair trading complaint. I'm visiting from Australia so I don't know what law applies to Fizz.

Cheers,
Daniel