Answered question

Why am I losing sms?

Yesterday in a 6 sms conversion within a few minutes, with the same friend, I never received sms 4 and 5. Does this happen often?

François
François

François

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Whizz
Whizz

Whizz

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Team

Hello François Chamberland ,

I am sorry for your inconvenience.This is a known issue for us and we are doing everything it's possible to fix it soon.To track this situation please access the following link : https://fizz.ca/en/faq/status-services .

Have a nice day!
Marius Daniel

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Other answers

MT
MT

MT

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This is a known ongoing recent issue.
Here is one of the threads https://community.fizz.ca/questions/1877404-sms-message-received

ReneD
ReneD

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I suggest to anyone having this problem to report it through contact form visible on your My Profile page..
High number of complaints = Higher priority for Fizz!

Chizz :))

Daniel
Daniel

Daniel

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sadly the support chat is not showing for me, I have no adblock nor tracker cookie bloacker.

ReneD
ReneD

ReneD

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Well it just appeared just about now on this page https://fizz.ca/en/faq/resolving-issues

Chizz :))

Happened to me yesterday as well and on Thursday, was the first times. I reset my phone and it seemed to be working after a few tests, waiting to see if it'll happen again.