Answered question

lost my service?

My phone was working fine, got a notification my card wasn't accepted, but I just got a new one and updated the info, threw a few bucks in the wallet... then lost all service, the funds I added to my wallet, are gone, can't place any calls, or texts... no idea what the heck is going on.

Cam Wilson
Cam Wilson

Cam Wilson

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32 / 100
points
MT
MT

MT

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Level
4
5000 / 5000
points

Add fund to your wallet would not help since your plan is suspended.
Fizz apply payment only once a day. So if your card is good then your plan would be unsuspended only tomorrow.
.
However is does not explain why your wallet is empty
.
So the suggestion is to contact Fizz via chat.
.
You can initiate chat using this link https://fizz.ca/en/faq/resolving-issues or any other help page
during Fizz business hours (https://fizz.ca/en/contact-us)

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Other answers

Cam Wilson
Cam Wilson

Cam Wilson

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32 / 100
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contacting customer service is so poor, chat is never available

MT
MT

MT

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Level
4
5000 / 5000
points

Please try the link (https://fizz.ca/en/faq/resolving-issues). Wait for 15 seconds and you'll see the .... at the right corner at the bottom of the page.

MT
MT

MT

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Level
4
5000 / 5000
points

I just tried and it worked. Chat is the most efficient way to resolve your problem ,

Cam Wilson
Cam Wilson

Cam Wilson

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32 / 100
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not sure why I can't see the chat anywhere here.

MT
MT

MT

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Level
4
5000 / 5000
points

Can you disable all extensions in your browser to see .

MT
MT

MT

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Level
4
5000 / 5000
points

This is what you should see

Cam Wilson
Cam Wilson

Cam Wilson

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don't see anything... should I be using a specific browser? I've tried in 3 different ones, never see the chat symbol

MT
MT

MT

User level
Level
4
5000 / 5000
points

I use chrome, firefox, opera and it works on all 3.

MT
MT

MT

User level
Level
4
5000 / 5000
points

Try : empty your browser cache , cookies , disable all extension if any .... and restart your browser to see if it help.

Ken
Ken

Ken

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Level
4
5000 / 5000
points

Don't forget. Chat is NOT 24x7.
Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.