Answered question

lost my service?

My phone was working fine, got a notification my card wasn't accepted, but I just got a new one and updated the info, threw a few bucks in the wallet... then lost all service, the funds I added to my wallet, are gone, can't place any calls, or texts... no idea what the heck is going on.

Cam Wilson
Cam Wilson

Cam Wilson

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Level
0
32 / 100
points
MT
MT

MT

User level
Level
4
5000 / 5000
points

Add fund to your wallet would not help since your plan is suspended.
Fizz apply payment only once a day. So if your card is good then your plan would be unsuspended only tomorrow.
.
However is does not explain why your wallet is empty
.
So the suggestion is to contact Fizz via chat.
.
You can initiate chat using this link https://fizz.ca/en/faq/resolving-issues or any other help page
during Fizz business hours (https://fizz.ca/en/contact-us)

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Other answers

Cam Wilson
Cam Wilson

Cam Wilson

User level
Level
0
32 / 100
points

contacting customer service is so poor, chat is never available

MT
MT

MT

User level
Level
4
5000 / 5000
points

Please try the link (https://fizz.ca/en/faq/resolving-issues). Wait for 15 seconds and you'll see the .... at the right corner at the bottom of the page.

MT
MT

MT

User level
Level
4
5000 / 5000
points

I just tried and it worked. Chat is the most efficient way to resolve your problem ,

Cam Wilson
Cam Wilson

Cam Wilson

User level
Level
0
32 / 100
points

not sure why I can't see the chat anywhere here.

MT
MT

MT

User level
Level
4
5000 / 5000
points

Can you disable all extensions in your browser to see .

MT
MT

MT

User level
Level
4
5000 / 5000
points

This is what you should see

Cam Wilson
Cam Wilson

Cam Wilson

User level
Level
0
32 / 100
points

don't see anything... should I be using a specific browser? I've tried in 3 different ones, never see the chat symbol

MT
MT

MT

User level
Level
4
5000 / 5000
points

I use chrome, firefox, opera and it works on all 3.

MT
MT

MT

User level
Level
4
5000 / 5000
points

Try : empty your browser cache , cookies , disable all extension if any .... and restart your browser to see if it help.

Don't forget. Chat is NOT 24x7.
Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.