Answered question

My sim card says its delivered but no where to be found help?

My sim card says it was delivered and when I contacted planet courier they said they stick it to the door, but there's no envelope no where. How do I go about getting a new one and also getting refunded?

Alida
Alida

Alida

User level
Level
0
2 / 100
points

Hello Alida,

I checked your situation and I see that you already activated your SIM Card and your plan.
If you encounter this issue again, don't hesitate to contact us by chat or private message on Facebook Messenger.

Thank you and have a lovely day!

Radu

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Other answers

maybe they sent it to the wrong house
some people have mentioned that their neighbor received their sim card so try that
I f not try contacting fizz directly

MT
MT

MT

User level
Level
4
5000 / 5000
points

If you live in the app/condo building you should verify at the building front door.
If not found then you shoud contact Fizz

MT
MT

MT

User level
Level
4
5000 / 5000
points

You can contact Fizz during bussiness hours (https://fizz.ca/en/contact-us) via
chat using one of the help page for example https://fizz.ca/en/faq/resolving-issues.
You need to wait about 15 seconds in order for the bulble chat to appear at the bottom right corner of the page.