My sim card says its delivered but no where to be found help?

Alida V.
Alida V. Posts: 1 ✭✭
in My Mobile
My sim card says it was delivered and when I contacted planet courier they said they stick it to the door, but there's no envelope no where. How do I go about getting a new one and also getting refunded?

Answers

  • Shilgi
    Shilgi Posts: 191 ✭✭
    maybe they sent it to the wrong house
    some people have mentioned that their neighbor received their sim card so try that
    I f not try contacting fizz directly
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    If you live in the app/condo building you should verify at the building front door.
    If not found then you shoud contact Fizz
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    You can contact Fizz during bussiness hours (https://fizz.ca/en/contact-us) via
    chat using one of the help page for example https://fizz.ca/en/faq/resolving-issues.
    You need to wait about 15 seconds in order for the bulble chat to appear at the bottom right corner of the page.
  • DinoS
    DinoS Posts: 626 ✭✭
    Purolator left mine on door hanger.
  • Whizz
    Whizz Posts: 19,077 admin
    Hello Alida,
    I checked your situation and I see that you already activated your SIM Card and your plan.
    If you encounter this issue again, don't hesitate to contact us by chat or private message on Facebook Messenger.
    Thank you and have a lovely day!
    Radu
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