Answered question

What are the pros and cons of choosing Fizz?

Hello Fizz!

I wanted to group the information about the Pros and Cons of choosing Fizz to help people if the shoud whether or not choose Fizz.

 

 

Please reply to complete the information.

HugoLH
HugoLH

HugoLH

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Level
2
1003 / 2000
points
HugoLH
HugoLH

HugoLH

User level
Level
2
1003 / 2000
points

Version française ici: https://communaute.fizz.ca/questions/1877849-benefices-inconvenients-choisir-fizz


Pros

  • No contract.
  • Possibility to build your contract in a personalized way according to our needs to create cheaper packages.
  • Possibility make changes (and temporary additions) to our package at any time.
  • No need to go out to have out SIM card. It is delivered within 2 working days (or even less).
  • Ability to reuse (recycle) unused data over the next months.
  • Transfer data to another Fizz account to make a "donation".
  • No possibility of having a surprise charge on our bill (especially if you don't add money in your wallet).
  • Fun and easy to use website.
  • Quick to setup as new customer.
  • Quick and easy to port existant phone numbers.
  • Reward program that allow you to access some bonuses.
  • Responsive online community (usually answer within 1 hour)
  • Roaming plan working with AT&T and T-mobile in the USA
  • Mobile company that wants to innovate the market

Cons

  • Still in the launching phase, so some problems can occur at some point from time to time.
  • No physical place to talk to a representative or to buy a SIM card, everything is online.
  • The online help (chat support and help ticket) is sometimes slow and sometimes requires the need for follow-up.
  • Some verification system (two-way authentication) does not work yet, but it's a known problem by Fizz.
  • Porting a landline or a voip number isn't possible yet.

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Other answers

ThomasK
ThomasK

ThomasK

User level
Level
4
5000 / 5000
points

Pros; low cost, data gift, data carryforward
Cons: growing pain not finished yet. Tons of bugs. No live call support. No local place to buy voucher and sim card.

HugoLH
HugoLH

HugoLH

User level
Level
2
1003 / 2000
points

@Tom K. Thanks for your suggestions, I've added them :)

Andrew
Andrew

Andrew

User level
Level
1
171 / 750
points

Fun and user friendly website
Quick setup for new customers
Really quick and easy porting of numbers

HugoLH
HugoLH

HugoLH

User level
Level
2
1003 / 2000
points

@Andrew T. Thanks, I've added your pros :)

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

Pros: Good USA roaming plan on AT&T and T-mobile in USA
New mobile company with renovation ideas
Cons: Can not port in landline or voip number directly.

I've been away for a while, but I would put the community in the list of Pros :)
Note: It's amazing to see how this community exploded after a few months! I was one of the first on here...lol and now I see so many people!!

joshua kirkland
joshua kirkland

joshua kirkland

User level
Level
0
33 / 100
points

I think the rewards program is a great pro also Hugo.

HugoLH
HugoLH

HugoLH

User level
Level
2
1003 / 2000
points

@Rose H. Thanks, I've added your suggestions.

HugoLH
HugoLH

HugoLH

User level
Level
2
1003 / 2000
points

@JROCK M. Thanks, I've added your suggestions.
Indeed, the community have exploded after the first network issue.

HugoLH
HugoLH

HugoLH

User level
Level
2
1003 / 2000
points

@joshua K. Thanks, I've added it! I was sure that I had already added it, but I was wrong :)

Thanh
Thanh

Thanh

User level
Level
3
2151 / 5000
points

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