My internet plan is 15 download speed and 10 upload speed. However, the internet seems to be much slower. I have done the speed test on speedtest.net and got an upload speed of...
Hello Deborah,
We're truly sorry to hear about this situation. I kindly wish to tell you that I checked your account, the plan is in good standing and there are also no...
My upload speed drops to zero several times a day. I can get it back up by restarting my modem, which I am doing about 3 times a day. It may seem like an easy solution but...
Fatima,
can you try to do a factory reset
Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.
Once your modem has restarted...
The speed of the Internet today is very disappointing. I work from home and I would like to know if there is a problem? SpeedTest shows 3.3, 7.8, 16.66 download (my plan is 30).
Hi Emily1
Sorry you are having internet issues.
Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device...
Hello Fizz,my download speed is much less of what i am expected to get even with Ethernet cable plugged directly i am supposed to get 15 Mbps but i am getting only 2 Mbps,is...
Hi Mourad
Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the modem by ethernet cable...
