Do not let me make any changes to my plan.
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NORA A. #2019
Posts: 1 ✭✭
in My Mobile
In November, when I signed up with this company I picked my plan without any data but after a couple of days I had my plan changed to included data, it was said this change will be applied to the next bill period but It never applied. I have been trying to change it again, but do not let me. When I go to "adjust plan -change plan" options there is this message that appears in red "
Several changes were made to your plan; these changes must be processed. Please come back later to make another change." It's been almost 3 weeks that I have been trying to change it and the same message appears. I need some help, thanks.
Several changes were made to your plan; these changes must be processed. Please come back later to make another change." It's been almost 3 weeks that I have been trying to change it and the same message appears. I need some help, thanks.
7
Answers
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You will need to contact customer support. Sounds like a technical issue that they can only fix.4
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Contact fizz support4
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Yup contact customer service3
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You can contact Fizz via chat using this link https://fizz.ca/en/faq/resolving-issues
during business hours specified here https://fizz.ca/en/contact-us.
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Wait for about 20 seconds and you'll see a green ... at bottom right corner.
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I saw similar “invalid billing cycle”, contacted support and they resolved it.1
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Hello Nora,
I can see that a change plan request has been effective since 24/01/2019, with data included.
Can you please confirm if everything is ok?
Luciana1
This discussion has been closed.