Answered question

Do not let me make any changes to my plan.

In November, when I signed up with this company I picked my plan without any data but after a couple of days I had my plan changed to included data, it was said this change will be applied to the next bill period but It never applied. I have been trying to change it again, but do not let me. When I go to "adjust plan -change plan" options there is this message that appears in red "
Several changes were made to your plan; these changes must be processed. Please come back later to make another change." It's been almost 3 weeks that I have been trying to change it and the same message appears. I need some help, thanks.

NORA
NORA

NORA

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0
2 / 100
points

Hello Nora,

I can see that a change plan request has been effective since 24/01/2019, with data included.

Can you please confirm if everything is ok?

Luciana

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Other answers

MT
MT

MT

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4
5000 / 5000
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You can contact Fizz via chat using this link https://fizz.ca/en/faq/resolving-issues
during business hours specified here https://fizz.ca/en/contact-us.
.
Wait for about 20 seconds and you'll see a green ... at bottom right corner.
.

ThomasK
ThomasK

ThomasK

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4
5000 / 5000
points

I saw similar “invalid billing cycle”, contacted support and they resolved it.