Answered question

I have partial internet functionality. Can someone please help fix my "New Customer Experience"?

So I transferred my number to Fizz today, and I have partial internet functionality...

 

I can load Google, and I could stream music from Spotify from my Daily Mix, however, I'm unable to load my Facebook profile posts, and unable to post on Facebook, and I'm unable to search for not-yet-known tracks on Spotify (the search screen times out).

 

It's almost as if there was a firewall on my cell phone, but there isn't one... I didn't do anything special, I just changed the SIM card, added an APN for the new network, and rebooted my phone. It was working hours ago on Public Mobile, and I'm starting to regret switching providers at this point...

 

Please help, and also please tell me how to get a hold of someone who actually works at Fizz if there's no official moderation on this forum.

 

Thank you.

Patrick Dorion
Patrick Dorion

Patrick Dorion

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TrainFood
TrainFood

TrainFood

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You can try contacting them or make a appointment

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ReneD
ReneD

ReneD

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The only way to reach out for service at Fizz is though their web chat here: https://fizz.ca/en/faq/resolving-issues
Log to your account and go the page linked.
A chat bubble will appear after few seconds at the bottom right of you browser.
Click on it and put in your question.
Opening hour are 8:00 @ 22:00 on week days

ALLISON
ALLISON

ALLISON

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Réne is correct, however customer service is currently closed. It is open Monday to Friday from 8 a.m. to 9 p.m., weekends and holidays from 10 a.m. to 6 p.m., so you'll have to wait until the morning to get their help with this issue.
.
Out of curiosity, is your phone a samsung?

ReneD
ReneD

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Good catch Allison, I forgot about the new opening hours!

Chizz :))

Patrick Dorion
Patrick Dorion

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... No, it's not a Samsung.

ALLISON
ALLISON

ALLISON

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Thanks, I've just heard of a couple of people with Samsung phones having this difficulty .

Peenis
Peenis

Peenis

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What kind of phone is it ?