I can see that you have a ticket in progress on your account. We are doing everything in our power to provide the best solution as fast as possible. We apologize for any inconvenience this may have caused you. You'll be duly informed by email about the developments.
Hi
No you need to schedule an appointment and bring your modem.
1- Log into your Fizz account and click on My plans.
2- Select your internet plan and click on Manage...
Hello,
My condo have Fizz installed and I will transfer it to another location. I am planning to rent my condo
Does my tenant need a network technician to come verify the...
Hi Raymond,
Yes he must follow the procedure, the tech must come to verify the line, this will confirm the information on file too.
The tech will check the line from...
Browsed the hub and seen varying answers. I'm a current Fizz user. Moving on the 28th. Earliest available technician visit is Jan 12. Naturally I can't be without internet for...
Hi Anthony
You seem to be doing everything correctly.
1. On your actual moving day, bring the modem with you. Your service should work since the line at your new place is...
I currently live at location x where I had Videotron and now I am moving to location Y where there was a videotron connection.
When I joined Fizz, the technician came to my...
Hi Daniel,
You need to follow the Fizz’s moving procedure. However, you can proceed with the moving your Fizz plan to the location Y and install the modem right away, if...
I am moving to a verified service location, do I still need an appointment for moving my internet ? There is no appointment before 10 days, and I cannot be without internet this...
Hi Amine
You still have to make your move request known to Fizz. Otherwise you risk having your service stopped.
Pick the earliest appointment that is available. And...
