Answered question

APN configuration for MMS

i have been spending hourss reading the FAQ and group trying to configure the MMS function and no success...there is a pixel2, a nexus 5X, a one plus 5T and a a pixel 3 all new customers with Fizz and all of them have no MMS. i and so did the other owners have tried manually entered the APN, resend the initial config (which never comes in) and still no MMS... Really disapointed

Francois
Francois

Francois

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ALLISON
ALLISON

ALLISON

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I'm sorry. I can't see why MMS isn't working for any of them. Is data, SMS, and phone calls working on all of them?
.
If MMS is the only thing not working, I'd suggest you talk to customer service and see if they can help.
https://fizz.ca/en/contact-us

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Other answers

ALLISON
ALLISON

ALLISON

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Do these new customers all have data plans for their phones? MMS requires a data plan. Data must also be switched on in the phone settings.

Francois
Francois

Francois

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All these customer have data in their plans, and data is ON

MT
MT

MT

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mms used to work on my phone without APN configured at the begining.
And it just stopped few weeks ago.
I configured APN as instructed on Fizz website but the problem persists.
I opened a ticket with Fizz and it still NOT working unfortunately

Johanne
Johanne

Johanne

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Your not the only one I have the same problem.

Francois
Francois

Francois

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did open a "ticket" waiting for feeback

Ken
Ken

Ken

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I have the same issue off and on. I don't use a lot of MMS though...

Francois
Francois

Francois

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The question is not, is there an alternative or can i use something else to compensate for something they cannot fix?