Unanswered question
Nothing regarding my new plan (Canada wide coverage instead of Quebec only, 8 gigs instead of 4) is visible on the website.
When I try to go in the manage plan section I see a red error telling me several changes are being made to plan and the changes must be processed and to check later.
And as I said in the title I only see my rollover data.
I tried contacting on facebook but I haven't heard back since I've been asked what my email was 2 hours ago.
Anyone know if this will resolve if I wait a few more days ?
Answers
You're in Fizz users forum. The most efficient way to communicate with Fizz is chat
As you mentioned...changes are being processed...I would contact them directly if it doesn't get resolved soon.
I exchanged multiple emails with support for exactly the same issue since the beginning of the month. At first they told me to re-submit the order, which I couldn't do because of the pending changes. Then they told me to wait until next month and maybe the change would take place then. Then I asked them to revert the changes because I needed it this month, not next month, and they did so.
Changing plans seems to be very bugged still. Good luck.
https://fizz.ca/en/faq/resolving-issues , wait 10 seconds, click green bubble on bottom left.
