Unanswered question

Changed my plan last month, now I only see rollover data available. Is this normal?

Nothing regarding my new plan (Canada wide coverage instead of Quebec only, 8 gigs instead of 4) is visible on the website.

When I try to go in the manage plan section I see a red error telling me several changes are being made to plan and the changes must be processed and to check later.

And as I said in the title I only see my rollover data.

I tried contacting on facebook but I haven't heard back since I've been asked what my email was 2 hours ago.

Anyone know if this will resolve if I wait a few more days ?

David
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David

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Answers

MT
MT

MT

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You're in Fizz users forum. The most efficient way to communicate with Fizz is chat

https://fizz.ca/en/faq/resolving-issues

Ken
Ken

Ken

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As you mentioned...changes are being processed...I would contact them directly if it doesn't get resolved soon.

Benoit
Benoit

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I exchanged multiple emails with support for exactly the same issue since the beginning of the month. At first they told me to re-submit the order, which I couldn't do because of the pending changes. Then they told me to wait until next month and maybe the change would take place then. Then I asked them to revert the changes because I needed it this month, not next month, and they did so.

Changing plans seems to be very bugged still. Good luck.

Anne
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Anne

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https://fizz.ca/en/faq/resolving-issues , wait 10 seconds, click green bubble on bottom left.

Thomas
Thomas

Thomas

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No it’s not right.